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Shipping & Returns

SHIPPING POLICY

Thank you for shopping with Lullacove.

We currently ship to South Africa, the United States, Europe, Asia, and Australia.

At this time, we do not ship to countries outside these regions.

 

ORDER PROCESSING

Orders are processed within 1–3 business days after payment has been successfully confirmed.

During peak shopping seasons, promotions, or public holidays, processing may take up to 5 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

 

 ESTIMATED DELIVERY TIMES

Estimated delivery times begin after your order has been processed.

Destination Estimated Delivery

  • South Africa 7–15 business days

  • United States 7–15 business days

  • Europe 7–15 business days

  • Asia 7–15 business days

  • Australia 7–15 business days

These delivery times are estimates only and cannot be guaranteed.

Delays may occur due to customs inspections, weather conditions, local postal services, carrier delays, public holidays, or other circumstances beyond our control.

 

TRACKING YOUR ORDER

Tracking information will be sent to you once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

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 CUSTOMS & IMPORT FEES

International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country's customs authorities.

Lullacove has no control over these charges and cannot estimate their cost.

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 INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is complete and accurate before placing your order.

Lullacove is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

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 LOST OR DELAYED SHIPMENTS

While we work with trusted shipping partners, occasional delays can happen.

If your package has not arrived within the expected delivery window, please contact us and we will gladly assist in tracking your order.

RETURN & EXCHANGE POLICY

At Lullacove, your satisfaction is important to us.

If your order arrives damaged, defective, incorrect, or missing items, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging (where applicable)

Our team will review your request and, where appropriate, provide a replacement, store credit, or refund.

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Orders can only be cancelled before they have been processed. Once an order has been processed or shipped, it may no longer be possible to cancel it.

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Please do not return any items without contacting us first, as we will provide the appropriate instructions if a return is required.

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If you have any questions or need assistance, our support team is here to help.

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